Privacy Policy

Privacy Policy

Last Updated: August 11, 2026

Kemvirox™ is operated by Chengdu Zhiyuan Yunqing Technology Co., Ltd. (“Kemvirox,” “we,” “us,” or “our”). We respect your privacy and want you to understand how personal information is handled when you browse our website, purchase our textile products, create an account, subscribe to communications, or contact our customer service team.

This Privacy Policy describes the information we collect, why we use it, when it may be disclosed, and the choices available to you.

1. Scope of This Policy

This Privacy Policy applies to personal information collected through our online store, customer service channels, marketing communications, and related services.

It does not govern websites, applications, or services operated independently by third parties, even when those services are linked from our website.

2. Personal Information We Collect

The information collected depends on how you interact with Kemvirox.

Information You Submit

When you place an order, register an account, request assistance, join our mailing list, or otherwise communicate with us, we may receive:

  • Your full name

  • Email address

  • Telephone number

  • Shipping and billing addresses

  • Account login details

  • Products viewed, saved, or purchased

  • Order numbers and transaction history

  • Messages, reviews, and customer service correspondence

  • Marketing and communication preferences

  • Any other information you voluntarily provide

Transaction Information

When you complete a purchase, payment details are processed by authorized payment providers. We may receive limited transaction information, such as payment status, payment method, billing details, and fraud-screening results.

Kemvirox does not directly store complete credit or debit card numbers on its own systems.

Information Collected Automatically

When you access our website, certain technical and activity information may be collected automatically, including:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Language and approximate location

  • Referring and exit pages

  • Pages, products, and links you interact with

  • Date, time, and duration of website visits

  • Shopping-cart and checkout activity

  • Cookie identifiers and similar technical data

3. How Information Is Collected

We may obtain personal information:

  • Directly from you

  • Through cookies, pixels, tags, and related technologies

  • From Shopify and other companies that support our store

  • From payment processors, shipping carriers, and fulfillment providers

  • From analytics, advertising, and fraud-prevention partners

  • From publicly available or lawfully obtained sources

4. How We Use Personal Information

We may use personal information to:

Process and Deliver Orders

  • Verify and accept payments

  • Prepare and fulfill purchases

  • Arrange shipping and delivery

  • Provide confirmations and tracking updates

  • Handle returns, refunds, cancellations, and order concerns

Operate Our Store

  • Maintain customer accounts

  • Save shopping-cart preferences

  • Improve website navigation and performance

  • Understand customer interest in our textile collections

  • Develop and improve products, services, and store features

Provide Customer Care

  • Respond to product questions

  • Investigate delivery or order issues

  • Maintain records of customer communications

  • Provide information requested by customers

Communicate With You

  • Send service-related notices

  • Deliver order and account updates

  • Send promotional messages when permitted

  • Present product recommendations or advertising based on your preferences and applicable law

Protect Our Business and Customers

  • Detect suspicious activity

  • Prevent fraud, misuse, and unauthorized transactions

  • Maintain website and account security

  • Enforce our policies and contractual rights

  • Meet tax, accounting, regulatory, and legal obligations

Where required, we rely on an appropriate legal basis for processing, such as performing a contract with you, complying with legal duties, pursuing legitimate business interests, or obtaining your consent.

5. Cookies and Similar Technologies

Kemvirox and its service providers use cookies and related technologies to operate the website and understand how visitors use it.

These technologies may support:

Essential Functions

Necessary cookies help provide features such as account access, cart storage, secure checkout, fraud prevention, and website navigation.

Store Performance

Analytics technologies help us measure traffic, identify technical problems, and evaluate how customers interact with pages and products.

Personalization

Preference cookies may remember settings such as language, location, or previously viewed items.

Advertising

Marketing technologies may help measure campaigns, limit repeated advertisements, and display offers that may be more relevant to your interests.

You can manage cookies through your browser or any privacy preference tool made available on our website. Blocking certain cookies may prevent parts of the store from working as intended.

Information about cookies commonly used by Shopify services is available through the Shopify Cookie Policy.

6. When We Disclose Personal Information

We may disclose relevant personal information to organizations that perform services for us, including:

  • Shopify and ecommerce technology providers

  • Payment processors and financial institutions

  • Warehouses, manufacturers, fulfillment centers, and shipping carriers

  • Customer service and communication platforms

  • Website hosting and technical support providers

  • Analytics and performance measurement providers

  • Advertising and marketing partners

  • Fraud detection, security, and identity-verification providers

  • Accountants, auditors, insurers, and professional advisers

These parties receive information needed to perform their respective functions and are expected to handle it in accordance with contractual obligations and applicable law.

We may also disclose information:

  • To comply with a court order, legal process, or lawful government request

  • To investigate fraud, security incidents, or violations of our policies

  • To protect our customers, business, property, or legal rights

  • As part of a merger, restructuring, financing, sale, or transfer of business assets

  • With your direction or consent

7. Advertising and Analytics Partners

We may work with third-party platforms to analyze store activity, measure advertising results, and present relevant promotions. Depending on the services enabled for our store, these partners may include:

These companies may use cookies, pixels, device identifiers, or similar technologies to collect information about interactions with our website and other online services.

Under some privacy laws, certain advertising-related disclosures may be defined as “sharing,” “selling,” or processing for targeted advertising, even when no money is exchanged. Where required, you may request to opt out by using the privacy controls available on our website or contacting us.

8. Shopify Services

Our ecommerce store is supported by Shopify. Shopify processes certain personal information to provide store hosting, checkout, security, analytics, and related functionality.

Information submitted through our store may therefore be transmitted to Shopify and its authorized service providers. Shopify’s handling of personal information is described in the Shopify Privacy Policy.

9. Payment Processing

Payments are handled through approved third-party payment services. Payment providers may collect billing information and other details required to authorize and complete a transaction.

Their use of that information is governed by their respective privacy notices. For your protection, Kemvirox does not retain complete payment-card information on its own servers.

10. Data Retention

We keep personal information only for as long as reasonably necessary to:

  • Complete transactions and provide requested services

  • Maintain business, tax, and accounting records

  • Resolve disputes and customer inquiries

  • Prevent fraud and protect our systems

  • Meet contractual and legal requirements

Retention periods may vary according to the type of information, the reason it was collected, and applicable law. When information is no longer required, we may delete, anonymize, or securely isolate it.

11. Information Security

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no website, storage system, or internet transmission method can be guaranteed to be completely secure. Customers should use strong passwords, protect account credentials, and contact us promptly if unauthorized account activity is suspected.

12. Your Privacy Choices and Rights

Depending on where you live, you may have the right to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Request deletion of qualifying information

  • Obtain a portable copy of certain information

  • Restrict or object to particular processing activities

  • Withdraw consent where processing depends on consent

  • Opt out of qualifying targeted advertising or data sharing

  • Appeal certain decisions concerning a privacy request

  • Receive equal service without unlawful discrimination for exercising privacy rights

These rights may be subject to legal limitations and verification requirements.

To submit a request, email service@kemvirox.com. Please describe the request clearly and include enough information for us to verify your identity. An authorized agent may submit a request where permitted by law, but we may require evidence of that authority.

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message. Transactional communications concerning orders, accounts, security, or customer service may still be sent when necessary.

13. Browser Privacy Signals

Some browsers provide “Do Not Track” or similar preference signals. Because there is not one universally adopted standard for all such signals, our website may not respond to every browser setting in the same way.

Where legally required and technically supported, we may recognize qualifying opt-out preference signals, such as Global Privacy Control, as a request to limit certain advertising-related processing.

14. International Data Transfers

Kemvirox works with service providers and fulfillment partners that may operate in countries other than your own. As a result, personal information may be processed or stored in jurisdictions with different privacy laws.

Where applicable, we use contractual, organizational, or other recognized safeguards intended to support lawful international transfers.

15. Children’s Information

Our store is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

If a parent or guardian believes that a child has provided personal information to us, please contact service@kemvirox.com so we can review and address the matter.

16. Third-Party Websites

Our website may contain links to independent websites, social media services, or external platforms. Their privacy practices are controlled by their respective operators.

We encourage you to review the privacy notice of any third-party service before submitting personal information. Kemvirox is not responsible for the privacy, security, or content practices of independently operated services.

17. Changes to This Privacy Policy

We may revise this Privacy Policy when our practices, technologies, services, or legal obligations change.

The updated version will be posted on this page with a revised “Last Updated” date. When required by applicable law, we will provide additional notice of material changes.

18. Contact Information

Questions, requests, or concerns about this Privacy Policy may be directed to:

Kemvirox
Operated by: Chengdu Zhiyuan Yunqing Technology Co., Ltd.
Email: service@kemvirox.com