Return and Refund Policy

Company Name: Chengdu Zhiyuan Yunqing Technology Co., Ltd.
Email: service@kemvirox.com

This policy explains how Kemvirox™ reviews return requests, item concerns, exchanges, and refunds. Please read the requirements below before sending any product back.

1. Return Request Period

A return may be requested within 30 days after the order is delivered.

To qualify for review, the product must:

Remain unused, unwashed, and unworn
Be returned in the condition in which it was received
Include any original tags, inserts, accessories, or components
Be placed in its original packaging
Show no stains, odors, pet hair, alterations, or customer-caused damage
Include a receipt, order confirmation, or other proof of purchase

A return request submitted after the 30-day period may not be approved.

2. Requesting Return Authorization

Before returning an item, email:

service@kemvirox.com

Include the following information:

Customer name
Order number
Product name
Reason for the return
Photographs, when relevant to the request

After the request has been reviewed, approved customers will receive return instructions, the designated return location, and a return shipping label.

Products sent without prior authorization or delivered to an address not supplied by our customer care team may be refused and may not qualify for a refund.

3. Damaged, Defective, or Incorrect Items

Review the contents of your package shortly after delivery.

If an item arrives damaged, has a manufacturing issue, or differs from the product ordered, contact service@kemvirox.com within 72 hours of delivery.

Your message should include:

Order number
Description of the issue
Photographs of the item
Photographs of the outer packaging
A photograph of the shipping label

Keep the item and all packaging while the request is being reviewed. Depending on the circumstances, we may provide return instructions, arrange a replacement, or approve another appropriate resolution.

4. Products That Cannot Be Returned

Returns are generally not accepted for:

Custom-made or personalized products
Items that have been used, washed, worn, altered, or installed
Products showing stains, odors, pet hair, or customer-caused damage
Items returned without their original components or packaging
Gift cards
Products clearly marked as final sale
Items subject to hygiene-related return restrictions after opening
Original shipping charges paid during checkout

Contact service@kemvirox.com before returning an item if you are uncertain about its eligibility.

5. Return Shipping

An approved return must use the instructions and shipping label supplied by Kemvirox.

Do not mail products to the company’s registration address or to the address printed on the original parcel unless our customer care team specifically instructs you to do so.

The correct return destination may vary according to the product, fulfillment location, and customer region.

6. Exchanges

Kemvirox does not process direct item-for-item exchanges.

To obtain a different product, color, or size:

Request a return for the original item.
Follow the approved return instructions.
Place a separate order for the preferred item.

A new item cannot be reserved while a return is in transit or under review.

7. European Union 14-Day Withdrawal Right

Where applicable under European Union consumer law, customers receiving an order within the European Union may have the right to withdraw from the purchase within 14 days after delivery without providing a reason.

To use this right, notify us within the applicable 14-day period at:

service@kemvirox.com

Returned products must remain unused, unworn, and unwashed, with their original tags, components, and packaging. Proof of purchase is required.

Legal exclusions may apply to personalized goods, opened hygiene-sensitive products, and other categories excluded by applicable law. This section does not limit any mandatory consumer rights available in the customer’s country.

8. Return Inspection

After an approved return reaches the designated facility, the item will be reviewed to confirm that it meets the return conditions.

We will email you after the inspection is completed and inform you whether the refund has been approved or declined.

If a returned product does not meet the stated requirements, the refund may be reduced or refused where permitted by applicable law.

9. Refund Processing

Approved refunds are issued to the original payment method used for the order.

Please allow up to 10 business days after refund approval for the transaction to be submitted. Banks, card issuers, and payment providers may require additional time before the credit appears on your account.

Original shipping charges are not refundable unless required by applicable law or the return resulted from an error confirmed by Kemvirox.

If more than 15 business days have passed since you received refund approval, contact:

service@kemvirox.com

10. Order Cancellations

Cancellation requests must be submitted within 12 hours after the order is placed.

Once an order has entered processing, packing, or shipment, cancellation may no longer be available. If the order has already shipped, the standard return procedure will apply after delivery.